About Us This web site is owned and operated by Big Game Hunters Trampoline Shop who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. |
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 -5 business days. |
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01865 392439 (International +44 01865 392439) or fax us on 01865 392800 or write to us at Big Game Hunters Trampoline Shop, Chadwich Farm, Garford, Nr Abingdon, Oxfordshire, OX13 5PD United Kingdom |
Big Game Hunters Trampoline Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
| Cancellations: You may cancel your order prior to despatch, but since we offer a fast delivery service, goods are often dispatched within hours of the order being placed. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated. Typically charges are Original P&P, plus returns charges back to us. This return charge varies by item/weight and which courier service is used. Returns: We want you to be utterly delighted with your purchase however if you need to return your goods or cancel your order please read our returns policy as stated below: You may return any delivered products within 7 working days of delivery (including if you change your mind), in an unused condition. The product must be with its original packaging with instructions and parts. Products must be returned in the same condition as they were delivered. If products were delivered flat packed they must be returned in the same way within 7 days, unless faulty (Please read flat pack self assembly below). Care must be taken to ensure the Returned Products are packed well to avoid damage or loss of parts in transit. We will not accept responsibility for loss or damage in transit, therefore suggest that you request a proof of postage. For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost if this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty and where goods are returned within 7 days, known as the consumer "cooling off" period. Where the items have come from a third party, it must be first verified that the supplier will accept the return and make arrangements for the goods to be collected, before any agreements are made with you, the customer. Any costs associated with this are beyond our control and we must charge these costs back to you, the customer. We will communicate all additional charges to you prior to arrangements being made if they are applicable Please pack the items back in the parcel with a note stating your reasons for return. To return any products to us the address is: Big Game Hunters Trampoline Shop Returns Department Chadwick Farm Garford Oxon OX13 5PD All refunds will be processed as quickly as possible once the goods are received back to us and always within 30 days of receipt of return or agreement. Flat Pack Self assembly items (Trampolines, Enclosures e.t.c.): Should there be an issue with your self assembling Item/Climbing Frame, any issues are assessed on a case by case basis. Once they are part or fully assembled they cannot be returned to us (outside the 7 days ), unless faulty If the goods are deemed faulty once part assembly has taken place, and disassembly is not possible because of doing so will damage the item further then it can be returned or collected as it is (within reason). Clearly, due to the size and nature of these products, this is product dependent and all cases will be discussed in order to resolve any issues. As a consumer you have a Duty to take reasonable care of the items whilst in your possession Photographic Evidence will be required of all issues where returns are being requested. Charges for collections are: • £13.50 per parcel under 30kg for UK Mainland and Industrial Scotland • £23.50 per parcel under 30kg for Highlands • £27.50 per parcel under 30kg for IOM, Scilly Isles, Channel Isles, N Ireland incl ROI • £45 per parcel over 30kg for UK and Industrial Scotland • £85 per consignment over 30kg for Highlands & IOM, Scilly Isles, Channel Isles, N Ireland incl ROI • D2H collections for Climbing Frames are charged by weight of the goods and will need to be worked out on a case by case basis. - B- If you have any further questions regarding the delivery services offered please contact us either by calling the Team On: 01865392439 or Email: sales@Trampolinesshop.co.uk |
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